Tidio
トレンドTidio pairs the Lyro AI agent with a shared live chat inbox built for online stores, answering customers autonomously from your help content and handing complex cases to humans, with a free plan that covers 50 conversations per month so small teams can measure deflection before upgrading.
概要
Tidio is the ecommerce customer service platform whose Lyro AI agent resolves customer questions autonomously, and it appears in nearly every 2026 roundup of the best AI tools for online stores. The free plan covers 50 live chat conversations and 50 Lyro AI conversations per month, so a new store can measure deflection before paying anything. Lyro answers from your help content, hands complex cases to humans with the full transcript, and works alongside a shared live chat inbox that small support teams can run without a dedicated manager. Paid plans scale with usage: Starter at 29 dollars per month adds higher limits, Growth at 59 dollars per month unlocks the deeper automation stack, and the Lyro AI add-on starts at 39 dollars per month for 50 AI conversations, with Tidio Plus priced custom for larger operations. Integrations with Shopify and other storefront platforms put the widget where buyers already are, which is why comparison sites keep pairing Tidio with ecommerce rather than generic helpdesks. For stores that want AI support without enterprise pricing, Tidio is the default starting point in 2026.
主な機能
メリット
- +Free plan lets stores measure AI deflection before paying
- +Lyro hands complex cases to humans with context
- +Ecommerce-first integrations and templates
デメリット
- -Conversation quotas run out quickly on higher traffic
- -Deeper automation features push you into higher tiers
おすすめ用途
連携と互換性
Frequently Asked Questions
How much does Tidio cost in 2026?
The free plan covers 50 live chat conversations and 50 Lyro AI conversations per month. Starter costs 29 dollars per month, Growth costs 59 dollars per month, and the Lyro AI add-on starts at 39 dollars per month for 50 AI conversations, with Tidio Plus priced custom.
What is Lyro AI?
Lyro is the AI agent inside Tidio that answers customer questions autonomously from your help content and hands complex cases to human agents with the full conversation context.
Is Tidio good for Shopify stores?
Yes, Tidio is built around ecommerce, with integrations for Shopify and other storefront platforms, which is why ecommerce roundups keep ranking it among the best AI support tools for online stores.
What are the limits of the Tidio free plan?
The free plan includes 50 live chat conversations and 50 Lyro AI conversations per month, which is enough to measure how many routine questions Lyro deflects before you upgrade.
Tidio vs tawk-to, which should I pick?
tawk-to is a free live chat widget, while Tidio pairs chat with the Lyro AI agent that resolves tickets autonomously. Stores that want AI deflection pick Tidio; teams that only need free chat pick tawk-to.
Does Lyro replace human agents?
No, Lyro handles repetitive questions and passes complex or sensitive cases to humans with the transcript attached, so the team keeps control of edge cases.
When should I upgrade from the Tidio free plan?
Upgrade when the 50 conversation quotas run out mid month or when you want higher AI capacity, since Starter at 29 dollars per month and the Lyro add-on at 39 dollars per month are the usual next steps.